Privacy Policy

1. Introduction

Welcome to undefined (“we,” “us,” or “our”). We are a global compliance automation platform dedicated to helping organizations of all sizes meet evolving data protection, regulatory, and operational compliance requirements across multiple jurisdictions.

This Privacy Policy explains how we collect, process, use, store, and protect your personal information when you visit our website, use our services, or engage with us through any digital or offline channel. Your trust and privacy are fundamental to our mission — to make compliance simple, transparent, and secure.

2. About undefined

undefined provides compliance automation and data management solutions designed to streamline organizational workflows. Our platform helps businesses monitor regulatory adherence, manage documentation, automate compliance reports, and maintain data protection readiness in accordance with global standards.

We operate internationally and serve clients in: United States (USA), European Union (EU), Saudi Arabia, Kuwait, Qatar, United Arab Emirates (UAE), Malaysia, North America, and other global regions.

We collect minimal personal data — primarily through form submissions — and handle it responsibly for legitimate business and operational purposes only.

4. Information We Collect

We collect only the data essential to deliver, improve, and secure our services.

A. Information You Provide Directly

When you interact with our platform, you may voluntarily share:

• Full Name
• Email Address
• Phone Number
• Company / Organization Name
• Country or Region
• Message, inquiry, or feedback details

These are primarily collected through:

• Contact forms
• Demo or quote requests
• Newsletter subscriptions
• Support interactions

B. Information Collected Automatically

We automatically collect certain technical information when you access our platform, such as:

• IP address and approximate geolocation
• Browser type, language, and version
• Operating system and device details
• Session data, time spent, and navigation flow
• Referrer URL and clickstream data

This data helps us maintain performance, diagnose errors, and enhance user experience.

C. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tools to:

• Maintain secure user sessions
• Remember regional and language preferences
• Analyze site performance and usage patterns
• Detect fraud or suspicious behavior

You can manage or disable cookies via your browser settings. However, disabling essential cookies may affect platform functionality. Refer to our detailed Cookie Policy for more information.

5. Legal Basis for Processing

We process your personal data under one or more lawful bases, including:

• Consent — when you submit a form or opt in to communications.
• Contractual Necessity — when data is needed to provide requested services.
• Legitimate Interest — to improve platform security and performance.
• Legal Obligation — to comply with applicable laws and regulations.

6. How We Use Your Information

We use collected information solely for legitimate purposes, including:

• Communication — Responding to inquiries, demo requests, or support needs.
• Service Delivery — Providing and improving our compliance automation solutions.
• Analytics — Monitoring website performance and usage behavior.
• Security — Detecting unauthorized access or malicious activity.
• Compliance — Fulfilling legal, regulatory, and contractual obligations.
• Internal Operations — Data backups, audits, and business continuity.

We do not engage in marketing, profiling, or advertising without explicit user consent.

7. Data Storage and Security

All user-submitted information is securely stored using Neon Database (PostgreSQL) — a scalable, cloud-native, and compliance-ready database system.

We employ multiple layers of data protection:

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256).
• Access Control: Role-based access to authorized personnel only.
• Monitoring: Continuous intrusion detection and anomaly logging.
• Backup & Recovery: Encrypted, versioned backups to ensure resilience.
• Auditing: Regular internal and third-party security audits.

If a security incident occurs, affected users will be promptly notified per applicable data breach laws.

8. Cookies Policy Overview

Our website uses two main cookie types:

• Essential Cookies — Maintain session integrity and user authentication.
• Performance Cookies — Collect anonymized analytics to improve functionality.

We do not use advertising, marketing, or behavioral tracking cookies.

9. International Data Transfers

Your information may be stored or processed in locations outside your country of residence. We ensure all cross-border transfers comply with relevant data protection frameworks, such as:

• EU GDPR Standard Contractual Clauses (SCCs)
• UK GDPR adequacy mechanisms
• Regional privacy laws (PDPL, CCPA, DIFC, etc.)

All data transfers are protected through encryption, contractual safeguards, and privacy-by-design principles.

10. Data Retention

We retain data only for as long as necessary to meet our operational, legal, or regulatory needs.